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Terms and Conditions

 

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The following booking conditions together with general information contained on this document form the basis of your contract with Aboard The Boatels LTD [Natalie Mclachlan, 22 East Barnton Gardens, Davidsons Mains, Edinburgh, Scotland, United Kingdom, EH4 6AR].
 
 

 
 

Please read them carefully as they set out our respective rights and obligations.
 
 

 
 

In these booking conditions ‘you’ and ‘your’ means all persons named on the booking including anyone who is added or substituted at a later date. ‘We’ and ‘us’ means Kingsview Properties. All bookings are subject to these booking conditions.
 
 

 
 

MAKING YOUR BOOKING:

 
 

Once we have received your booking form, and credit card details we will, subject to availability, confirm your stay by issuing a confirmation by email. Your reservation remains provisional until we have the relevant information and deposit. Please check this invoice carefully when you receive it. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies within 5 working days of sending it to you.
 
 

 
 

NUMBER OF PERSONS:

 
 

Only those persons whose names appear on the booking form may use this Boatel. The number of persons [adults and children] must not exceed the number of sleeping places indicated on our website. The substitution of persons during the rental period is forbidden unless previously agreed.
 
 

 
 

ARRIVALS:

 
 

On arrival you must present your confirmation email.
 
 

 
 

2: Payment

 
In order to confirm your stay your credit card details are kept on file until the day of departure after our damages check.
Payment of your stay is due in full upon arrival With Cash or Card.
Or by cheque made payable to; The Four Sisters Boatel
22 East Barnton Gardens, Davidsons Mains, Edinburgh. EH4 6AR
This deposit is non refundable in the event of your cancellation or failure to pay on time as set out below. The balance of the cost of your stay must be paid in cash on arrival. If you have not paid the deposit on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charge set out in clause 6 below will be payable.
 
2a: Security Deposit
 
The cost of any damage to the boatel or to any items belonging to the boatel or and service charges incurred by you or any member of your party will be deducted by us from the credit card details supplied at the end of your stay. If no deductions are required your credit card details will be destroyed within 5 days of vacating the boatel.
 
Such ‘damage’ request form us will be accompanied by invoices proving the costs incurred.
 
This also includes damage to towels or linen caused by fake tan, make-up etc.
 
The cost of replacing these will automatically be taken from the credit card details supplied.
 
 
3:   Your contract
 
A binding contract between us comes into existence when the first nights payment is paid [see clause 2 above]. If you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by Scottish Law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of Scotland.
 
4:   The cost of your stay
 
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking and will not alter.
 
5: Changes by you
 
Should you wish to make any changes to your confirmed booking you must notify us as soon as possible. Whilst we will endeavor to assist we cannot guarantee we will be able to meet any such requests. Where this is not possible and you wish to cancel the booking normal cancellation charges will apply [see clause 6].
 
6:   Cancellation by you
 
Should you need to cancel your stay after the contract has begun [see clause 3 above] the party leader must immediately advise us by email. Your notice will only be effective when we receive it. As we incur costs from the time we confirm your booking and may be unable to resell your period of stay, the following cancellations charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost excluding amendment charges. Amendment charges are not refundable in the event of your cancelling. Period before start of stay within which written/email notification of cancellation is received by us.
 
The following cancellation terms apply:
 
 
In all cases of cancelation you will lose the cost of the first night.
 
 
30 days or less notice – you will lose the full balance
 
Depending on the reason for cancellation you may be able to reclaim these charges [less any applicable excess] under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
 
 
7: Insurance
 
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the cover you purchase is adequate.
 
 
8: Changes and cancellation by us
 
Occasionally we have to make changes to our website descriptions and other details both before and after booking have been made. Whilst we always try to avoid changes we reserve the right to do so. If we have to make a significant change to or cancel your booking we will notify you as soon as possible. We will endeavor to supply you with the details of alternative accommodation. Please be aware The Four Sisters Boatel is unique making it impossible to offer even a similar experience. A list of local 4 star bed & breakfasts in the area will be made available.
 
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
 
Very rarely, we may be forced by ‘force majeure’ (see clause9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if the situation does occur, we regret we will be unable to make any refunds pay you any compensation or meet any costs or expenses you incur as a result.
 
9: ‘Force Majeure’
 
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligation is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service[s] in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
 
10: Our Liability to you
 
We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours.
 
We will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
 
Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes for example, any additional services or facilities any other supplier agrees to provide for you.
 
11: Complaints and problems
 
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst on board, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. You are obliged to give us the time necessary to resolve the problem. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. Should there be no written complaint supplied and you leave the accommodation prematurely and without and explicit authorization by us, you forfeit your rights for a refund of the tariff, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
 
 
12: Behavior
 
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time or will be deducted from the credit card details supplied by you for this purpose. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
 
We expect all clients to have consideration for other people. I fin our reasonable opinion or in the opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the owner we are entitled, without prior notice to terminate the occupation of the person[s] concerned. If this situation, the person[s] concerned will be required to leave the accommodation. We will have no further responsibility toward such person[s]. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
 
13: Special requests and medical problems
 
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. Although we will endeavor to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated a ‘standard’ booking subject to the above provisions on special requests.
 
If you or any member of our party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full written details at time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details at any point of the booking process or on arrival.
 
14: Passports, visas and health requirements
 
It is your responsibility to ensure that you are in possession of all necessary travel and health documents [including Passports and visas where applicable] before departure.   You must pay all costs incurred in obtaining such documentation.
 
15: Duty of care by renting party.
 
Please note that the boatel is not an official tourist structure, such as a hotel, residences, etc. But a private dwelling and as such their personal property. Being such, there is no standard or categories that are internationally recognized; indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the owner. This is precisely the kind of holiday that we offer: The chance to partake in the culture of the area chosen, living for a set period in the same surroundings as an inhabitant would. We cannot however exclude the possibility that these differences can sometimes result in minor inconveniences – due to the special nature of its architecture and of traditions in the area – but which cannot be accepted as complaints.
 
When clients leave the property they must leave the property in a respectable condition. Where excessive cleaning is required £20 per hour fee will be deducted from the credit card details supplied. All enclosed area’s are strictly non-smoking, if any evidence of any form of smoking is discovered on board an automatic fine of £100 GBP will be applied for deep cleaning of the entire boatel. All bottles and rubbish should be bagged and sealed.
 
 
 
Fire Safety
 
In order to comply with current legislation, we carry out a annual fire risk assessment. To ensure your continued safety throughout your stay we have outlined important procedures for you to follow.
 
Please read the following statements and sign at the bottom of this page to confirm that you and your party will abide by the fire safety guidelines:
 
 
1Please do not use candles on the boatel
2Please do not smoke in the boatel
3Please do not cover the radiators with washing or other items
4Please unplug all electrical and other appliances from the wall each time you leave
5Please clean the oven/grill and hob during use
6Please do not use chip pan
7Please switch off all lights when not in use
8Please switch off all heating when not on board
9Please ensure children are supervised at all times on deck and buoyancy aids are used.
 
General boat safety etiquette instructions are displayed in the manual on board.